We are looking for a suitable candidate to join our Community and Customer Experience team working across all our markets, but with a specific focus on our Korean language audience. As our second language specialist (after Chinese) within the team, there is the opportunity to shape the role, expanding on responsibilities and introducing new processes in how we manage our community.
You will be tasked with creating and developing a voice for the studio within our Korean language community whilst having direct day-to-day involvement with our entire audience supporting all our titles across 10 platforms, with scope for further ground-breaking releases in the future.
This role requires collating external feedback for delivery to the relevant stakeholders, providing direct customer support and acting as a live knowledge base, available to provide answers to a broad range of questions.
Additionally, you will look to provide game sentiment from the various user-base platforms alongside providing the company a knowledge resource of various markets and gaming cultures of users from multiple regions, helping determine future requirements for further markets coverage.
The position is primarily based at the studio’s headquarters in east London, however under the current circumstances you would be expected to start remotely, making the role suitable for someone who is comfortable working independently.
Sports Interactive (SI) is the world’s leading developer of football management simulations through its Football Manager series of games. Founded in 1994 and now based in East London's booming technology hub at Here East in Stratford, SI, as a continually successful and profitable company, is now looking to expand its full-time staff as it pushes out across both existing and emerging gaming platforms.
SI’s games have enjoyed an unparalleled history of commercial and critical success, with 12 of its creations among the UK's Top 20 fastest-selling PC games of all time and five in the UK’s top 20 best-selling PC games of all time. Sports Interactive became a wholly owned subsidiary of SEGA in 2006.The studio is a vibrant environment, full of talented and dedicated people with drive, passion and creativity, who enjoy working within a close-knit team as part of a lively, self-motivated and forward-thinking company.
Sports Interactive looks after its staff’s well-being with a flexible working schedule that make the studio a relaxed and friendly place to work (there are staff lunchtime football teams and a wide range of regular social events). We’re also very proud of having one of the lowest turnovers of staff in the industry. We are an equal opportunities employer who welcomes a diverse team and enjoys working in the community we serve. Further information on Sports Interactive and its games is available on the SI website, www.sigames.com.