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You are receiving the Error [-10]

2008-11-17 11:35:48

We have created a small application that should help anybody having trouble activating the game online, successfully activate. Please follow the steps in order and if you do experience problems, please report at which step you encountered the problem and any associated error messages.

Step 1 – Download the file from http://www.footballmanager.com/fixv2.zip

Step 2 – Unzip the contents of the archive to your desktop.

Step 3 – Double click the FM09Fix.exe file. Note the screen shot below.

Step 4 – Extract the files to a convenient location, pressing Install will place them on the desktop, this is the default behaviour. Two files will be extracted – Launcher.exe and Activator.exe

Step 5 – Please double click Launcher.exe and you will see a dialog box prompting you for your license key

Step 6 – Enter your license key into the dialog. Remember – to check your key at http://keycheck.fm2009.softanchorinsight.com

Step 7 – Press OK - then wait 30-60 seconds and you will receive a second message. If you are successful – the message will read: Activation completed successfully. Please try to run the game

If you get this message, open the game and run it.

If the activation fails, the message will read something like: Activation failed with error: -1003. Please make sure you use the correct key and try again.

The number in this message will help us understand the problem. For example, In this case the number -1003 indicates that your license key is invalid. If the error is -1003 enter your license key into the form at: http://keycheck.fm2009.softanchorinsight.com

If it is something besides -1003, please send Muzchap or JMordetsky a PM via the www.sigames.com forums and they will do their best to help!

Phone activation fails - Drops out after 3rd key issue

2008-11-17 11:34:53

Fix: This happens because the original key entered was incorrect and the phone line cannot validate the request. Please recheck the original 25 character key entered, you should validate your key (if possible) via the following URL: http://keylookup.fm2009.softanchorinsight.com/

PLEASE ENTER THE KEY IN UPPERCASE LETTERS, otherwise you will ALWAYS FAIL at step 3.

ERROR: Cannot run game:Failed to set up graphics system

2008-11-17 11:33:52

Fix: Please download the following update from the Microsoft Direct X SDK

You should also check that you are running the latest graphics driver, you can do this by visiting the computer manufacturer website, or by visiting the graphics card manufacturing website.

You are receiving the error: �This application has failed to start because saAuditMD.dll was not found. Re-installing the application may fix this problem�

2008-11-17 11:33:14

Fix: Please download the file from here and place in the following folder: C:\Program Files\Sports Interactive\Football Manager 2009

http://downloads.sigames.com/download/saAuditMD.zip

You are receiving the error: �FM2009 could not run as �facegen� was unable to initialize!�

2008-11-17 11:31:47

Fix: Please install the Patch, and ensure your graphics drivers are up to date

You receive an error when trying to install the Patch - digital signature issue (Vista)

2008-11-17 11:31:01

Fix:

1. Create a shortcut on the desktop to cmd.exe (if you don’t know how to see guide below)

2. Right-click on the shortcut and select Run as administrator

3. When the command window opens, type or paste the following and press ENTER:

Bcdedit.exe /set nointegritychecks ON

4. Reboot and then try installing the driver.

Quick Guide to Creating a shortcut:

1. Right click on an empty space on the desktop to open the context menu
2. Select New
3. Select Shortcut with a left-click
4. In the location box type cmd /k Bcdedit.exe /set nointegritychecks ON 5. Select Next
6. Name your shortcut and push Finish

I installed through Steam and now I get an annoying block of colour on my screen (bottom right hand corner)

2008-11-17 11:30:25

Fix: In steam click the icon "settings", click the tab "in game" and untick the "enable steam community" and voila

I installed through Steam and cannot start the game or create a shortcut, or running without Steam being active

2008-11-17 11:29:39

Fix: If installed via Steam, you can find the game executable (exe) at the following location:

C:\Program Files\Steam\Steamapps\Common\Football Manager 2009

If you double click this the game will launch, you can also create a shortcut to this location on your desktop.

You receive the �Error: Application was unable to connect to the internet. Please check your connection.�

2008-11-17 11:28:21

When launching the game you receive the following Error: �FM.exe application error. The application has failed to initialize correctly (0xC0150002). Click on OK to stop the application.�

2008-11-17 11:26:27

Fix: This can be resolved by updating the Microsoft Dot.Net framework, please visit the following URL to download

You launch the game via Steam and nothing happens

2008-11-17 11:25:39

Please raise a support ticket at the Valve website: https://support.steampowered.com/

You are receiving the Error [-51] / [-52] message

2008-11-17 11:22:56

Error: You are receiving the Error �Product Key already Active� message

2008-11-17 09:21:47

You are receiving an Error [-1003]

2008-11-17 09:20:58

You are receiving an Error [-821]

2008-11-17 07:18:39

We have created a small application that should help anybody having trouble activating the game online, successfully activate. Please follow the steps in order and if you do experience problems, please report at which step you encountered the problem and any associated error messages.

Step 1 – Download the file from http://www.footballmanager.com/fixv3.zip

Step 2 – Unzip the contents of the archive to your desktop.

Step 3 – Double click the FM09Fix.exe file. Note the screen shot below.

Step 4 – Extract the files to a convenient location, pressing Install will place them on the desktop, this is the default behaviour. Two files will be extracted – Launcher.exe and Activator.exe

Step 5 – Please double click Launcher.exe and you will see a dialog box prompting you for your license key

TROUBLESHOOT: Error "Not a valid Win32 application"

2007-05-11 11:35:52

If you get an error along the lines of

"[Filename] not a valid Win32 application" (where "filename" is the name of the file you try to run)

it usually means the file is corrupted. Mainly you can encounter this error with downloaded files (such as patches, etc) that were corrupted during the download. If this happens, the only way to fix it is to download the file again - if possible from a different source.

TROUBLESHOOT: Running FM on 64-bit editions of Windows Vista (Vista x64)

2007-05-10 11:35:16

If you are running the game on 64-bit editions of Window Vista (and possibly 64-bit editions of Windows XP), you may get an error when trying to run the game:

"Cannot locate the correct CD-ROM, select ok and restart the app.", or
"Please insert the correct CD and restart the application", or
something similar to the above.

In this case it should help if you run the game in compatibility mode:

Run Windows Explorer and navigate to the FM installation folder (default location is C:\Program Files\Sports Interactive\Football Manager 2007\).
Right click the file "fm.exe".
Click on "Properties".
In the dialog that shows up, click the "Compatibility" tab at the top.
In the "Compatibility Mode" section, tick the box that says "Run this program in compatibility mode for".
In the dropdown, choose Windows XP SP2.
Click "Ok" to close the dialog and apply the changes.
Try to run the game.

If you still get the same error, repeat the above steps and change compatibility mode from "Windows XP SP2" to "Windows NT".

TROUBLESHOOT: Out of memory errors

2007-05-10 10:00:00

There are many factors than can cause out of memory errors. Some of these are explained below, but be aware that there are also many more not covered here.

1. Running too many leagues

Ensure you are not running too many leagues for your system. When starting a new game, the "Recommended Setup" will give you an indication as to how many leagues and what kind of game setup the game itself thinks your system is capable. While this is not necessarily 100% accurate, it should err on the side of caution.

If you are running a game with too large a database and/or too many leagues at the same time it is possible that you can run into out of memory errors, as the system may not be able to handle all the data the game requires. In addition to that, running too many leagues or with a database that is too big will severely impact the performance of the game.

2. You have 512MB RAM (or thereabouts) on Windows 2000 or XP

Older versions of Windows, like Windows 98 Second Edition and Windows Millennium Edition, may have problems both in general Windows usage and when running the game if you have more than 512MB RAM installed in the system.

You can try to work around this by using a utility from Microsoft called Application Compatibility Toolkit, which you can find here. Follow the instructions to download the latest ACT. Once downloaded, install it by double clicking the downloaded file and following the instructions in the installation wizard.

Once installed, do the following:

After installing ACT 5.0, run Compatibility Administrator.
In the left side panel it should be focused on "New Database" under "Custom Databases". If not, make it so.
Right click "New database(1)", go into the "Create New" menu and click on "Application Fix...".
Type a name for the application (CM1020),, name of the vendor (SI), and click "Browse..." to locate cm0102.exe in your disk.
Click "Next", and you should be on a page called "Compatibility Modes".
Under "Operating System Modes" select "Windows 98/ME.
In "Select additional compatibility modes" tick the box named "ProfilesSetup" (should be the bottom one).
Click "Next" - you're now on a page called "Compatibility Fixed.
Find and tick the box named "GlobalMemoryStatusLie".
Click "Next", you're now on a page called "Matching Information".
Click "Finish" and the wizard closes. Click "File" and choose "Save", and type a database name (for example: MyAppFixes), and click OK.
After saving it, right click the database name (MyAppFixes) in "Custom Databases".
Save it on your disk somwhere using the file dialog that comes up - default location is My Documents.
Give it a file name and click "Save". From the menu, click "Install".
You will get a dialog telling you that the database was installed.
A new item in the list on the left side will appear: "Installed Databases".
Now try to run the game.

3. You have more than 512MB RAM on Windows 98 or ME

You can try to work around this by doing the following:

Run the System Configuration Utility and tell Windows not to use more than 5 12MB of the available memory: Click 'Start', then 'Run...', type 'msconfig' without the quotes in the 'Open' box, then click 'OK'. Now click 'Advanced' and locate the option 'Limit Memory to MB:' and set it to 512.
Making sure there is at most 512MB RAM physically installed.
Also see http://support.microsoft.com/kb/q253912/

HOWTO: Avoid using the default/system partition

2007-03-08 02:17:52

There are some cases where you would like to make sure that FM uses the default/system partition for its disk access as much as possible. This may be to save and load games from a different partition, but also to make sure any temporary files are saved to another location if the system partition is low on disk space. It is advisable that the best fix for this is to make sure the system partition always has plenty of free disk space, as when it runs low on disk space the system performance may well be generally affected.

Start FM (do not load a game).
Go to the Preferences.
Make sure you're in the "General" section.
In "User data folder", change the location of this setting to another partition (e.g. D:\ on Windows, or a different mounted (but writable) volume on Mac).
Tick the box that says "Use 'user data' folder for temporary files".
Click "Confirm" to save the changes.
Quit the game.

If you hadn't already moved the "user data folder" and were manually saving savegames to a different location on D:\, you can now copy those savegames into the "D:\the path you typed above\games\" folder and the game will pick it up and you can save and load the games more easily (less navigation). The "user data folder" you choose is the base folder for the FM data and documents, and will contain certain subfolders (like games, skins, sounds, and so on - more information about these folders and their default locations can be found here).

You may have to restart the game before the "games" is created automatically. Also note that if you had any custom skins, database updates and stuff in the default "user data location" (C:\Documents and Settings\your username\Sports Interactive\Football Manager 2007\) you'll need to copy/move all these to the same sub-folders in the new location.

Restart the game and you should be all set to go. FM won't be touching your system/default partition for anything major. It will still use it to store settings and some cache files, but these are not big.

TROUBLESHOOT: Installer problems on Windows Vista

2007-02-11 00:25:10

While the game is was not tested in Windows Vista, in theory it should run. We are aware of some possible issues with the installer, however, and this a list of suggested workarounds that may help to get the game installed on Vista.

1. Change Vista theme to Classic

Minimize all windows (or use the "Windows Key + M") to reveal the desktop.
Right click on desktop itself (not on an icon on the desktop) and from the pop-up menu select "Personalize".
Select "Theme" in the dialog that shows up.
On the "Theme Settings" dialog select "Windows Classic" from the dropdown menu.
Apply your changes and then try to install the game.
Once installed you can change back to using the Windows Vista theme of your choice.

2. Run installer from command line

Click the "Start" menu, then "Run...".
Type: cmd
Press Enter/Return.
Type: D: ("D:" is the drive of your CD- or DVD- where your FM07 disk is located - if this is not D:, use the correct drive letter, such as E:, F:, etc.).
Press Enter/Return.
The command prompt should now say: D:\>
Type the following on one line in the command prompts, including all quotes: "Setup FM2007 PC.exe" -console
Press Enter/Return.
The installer should now launch, follow the instructions to install the game.