Usually, if we are asking to provide us with details about your computer and system setup, we will ask you for two things - the first is the DirectX diagnostics results, which you may be asked to post to the forums (such as the Tech Support forum), and the other is a PC audit result.

Generally this may contain some additional data of your system that you may not want to post to a public forum. Normally you will not be asked to post these results to the forum, but rather mail them to an e-mail address at Sports Interactive.

Here is how to get the PC audit results:

• Download the free version of Belarc Advisor.
• Install this version by double clicking the file you installed.
• Once installed, Belarc should run automatically, and open a local webpage containing the audit results.
• To run Belarc, click the "Start" menu, then "All Programs" and then "Belarc Advisor". A local webpage will open with the audit results
• In your browser, click "File" and "Save as" (or "Save page as").
• Set file type to "Web page" (or "HTML")
• In the "Save As" dialog, click "My Documents" and save the file (remember the name of the file, you will need it in a moment).
• Open your e-mail client and compose/create a new e-mail message.
• Set the "To" address to the address you have been asked to send the results to.
• Attach the Belarc results file (which you saved to My Documents a few moments ago) to the e-mail - exactly how this is done depends on the e-mail client you are using: it may be a button on the toolbar saying "Attach" or "Attach file", or a menu item in the "File" menu, "Edit" menu or another menu saying the same or a similar thing.
• When in the "Open File" dialog of the e-mail client used to attach files, browse to your "My Documents" folder, and double click the Belarc results file you saved above.

If you are asked to also attached the DirectX Diagnostics results, then please do so before sending the e-mail.

If you have been asked to provide any other details or information in the message of the e-mail then please do so before you send it.

You will most likely have been asked to use a specific "Subject" (Title) of the e-mail so the person or people who will receive the e-mail knows more easily what to look for - please follow the intructions you have been given, and it will help us help you quicker.

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